Effective Date: 11 December 2024
At Reliant Cleaning Ltd, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, visit our website, or contact us directly. By engaging with Reliant Cleaning Ltd, you agree to the practices outlined in this policy.
If you have any questions or concerns about this Privacy Policy, please contact us:
- Phone: 07944 472044
- Email: info@reliantcleaning.co.uk
- Address: Reliant Cleaning Ltd, 54b Broadway, Peterborough, PE1 1SB
1. Information We Collect
We collect personal data that you provide directly to us, as well as data collected automatically through our website and services.
a. Information You Provide Directly
- Contact Details: Name, email address, phone number, and address.
- Business Information: Company name, business address, and service requirements.
- Payment Information: Billing details such as bank account information or invoicing preferences.
- Communication Data: Emails, messages, or feedback provided through our contact forms or via phone. .
Information Collected Automatically
- Website Usage Data: IP address, browser type, operating system, and pages viewed on our website.
- Cookies: Small text files stored on your device to enhance website functionality.
2. How We Use Your Information
We use your data to deliver and improve our services, maintain legal compliance, and provide a personalised experience. Specific uses include:
- Service Delivery: Scheduling and managing cleaning services, responding to enquiries, and providing quotes.
- Customer Support: Communicating with you regarding your requests, feedback, or complaints.
- Marketing Communications: Sending newsletters, promotional materials, or industry updates (only with your explicit consent).
- Website Improvement: Analysing site performance and user behaviour to optimise user experience.
- Compliance: Meeting legal obligations such as tax or regulatory reporting.
3. Legal Basis for Processing Your Data
We rely on the following legal bases for processing your personal data under GDPR:
- Contractual Obligation: When processing is necessary to provide you with our services.
- Legitimate Interests: For purposes such as improving our services, ensuring website security, and direct marketing.
- Consent: For activities such as sending promotional emails (you can withdraw consent at any time).
- Legal Compliance: To fulfil legal obligations, such as retaining records for tax purposes.
4. Sharing Your Information
We may share your personal data in limited circumstances, including:
- Service Providers: Trusted third-party contractors or partners assisting in delivering our services (e.g., subcontractors).
- Legal Requirements: Sharing information with authorities when required by law.
- Business Transfers: In case of mergers, acquisitions, or asset sales involving Reliant Cleaning Ltd.
We ensure that all third parties adhere to strict data protection standards.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:
- Service Records: Retained for a minimum of 7 years for legal and regulatory purposes.
- Marketing Data: Retained until you opt out or withdraw consent.
- Website Data: Retained for up to 12 months unless otherwise specified.
6. How We Protect Your Data
Reliant Cleaning Ltd takes the security of your personal data seriously. We use:
- Encryption: Secure encryption to protect sensitive information during transmission.
- Access Controls: Limiting access to personal data to authorised personnel only.
- Regular Audits: Periodic reviews of our data protection measures.
However, no system is completely secure, and we cannot guarantee the absolute security of your data.
7. Your Rights Under GDPR
As a data subject, you have the following rights:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data under certain circumstances.
- Objection: Object to processing for specific purposes, such as direct marketing.
- Data Portability: Request a copy of your personal data in a machine-readable format.
- Withdraw Consent: Revoke consent for processing activities reliant on consent.
To exercise your rights, please contact us at info@reliantcleaning.co.uk.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and track website performance.
- Essential Cookies: Necessary for the basic functionality of the site.
- Performance Cookies: Help us analyse website usage and improve performance.
- Targeting Cookies: Used for personalised marketing.
You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (link to be added).
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.
11. Contact Us
For questions, concerns, or to exercise your rights, please contact us:
- Phone: 07944 472044
- Email: info@reliantcleaning.co.uk
- Address: Reliant Cleaning Ltd, 54b Broadway, Peterborough, PE1 1SB
